Oklahoma Health Care Authority launches AI chatbot to assist with SoonerCare members

The Oklahoma Health Care Authority (OHCA) launched an AI system called SoonerGuide to quickly assist SoonerCare members with questions about eligibility, income guidelines and more. This system will improve SoonerCare members’ experience and help ease wait times that members are experiencing. The system will also free up valuable OHCA staff time to focus on more complex member needs and proce...